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These professionals can clarify benefits questions and plan design details, claim explanations, provide claim appeal support and resources to help employees make the most of their benefit plans.
A dedicated resource especially for covered employees
Now, a benefits specialist is just a toll-free call away at 1-855-EAC-1ADP (1-855-322-1237) from 8:30 - 8:00PM EST. EAC representatives can assist with issues like:
- Help clarify plan coverage details for your employees
- Provide answers to common questions such as:
- What is my deductible for out-of-network services?
- How do I replace a lost ID card?
- How can I appeal a claim?
Employees can also email questions to employeeadvocacycenter@ADP.com. Be sure to share this information with your employees!
Privacy and confidentiality for all
Privacy and confidentiality are important aspects of the EAC. Our HIPAA-compliant licensed Employee Advocates can assist you and your employees by fielding common benefits questions, freeing you to focus on more strategic issues.
For business owners and plan administrators, nothing has changed — please continue to call your dedicated ADPIA client executive for coverage changes, adding a new hire or other plan administration details.
Employee advocacy and education are valuable tools for making the most of your benefits investment. The EAC is part of ADPIA’s continuing effort to deliver world-class service and show you just how simple protecting your business — and your employees — can be.
Reach the Employee Advocacy Center at: 1-855-EAC-1ADP (1-855-322-1237) weekdays from 8:30AM - 8:00PM EST or email questions to employeeadvocacycenter@ADP.com.
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